Our complaints procedure
If you have complaint regarding your treatment by any of our osteopaths, or concerning the way that your care has been handled, please read the following information.
We are very sorry to hear that you have had a negative experience at Canterbury Osteopathy. We are always eager to provide the best care for our patients and would be happy to receive feedback, positive or negative, so that we can continually reflect on and improve our professional conduct as osteopaths. Clear communication between our practitioners and their patients is very important to us, so if you feel you have not understood anything your osteopath has said to you, or you have any questions, please do not hesitate to communicate this to them.
If you would like to register a complaint are the steps you can follow:
In the first instance, we invite you, if you feel comfortable, to talk to your osteopath directly about your experiences. You can do this during your treatment session with them, or by contacting our reception team on 01227 678019 and requesting a call back from your osteopath at a time convenient for you.
If this is difficult and you feel more comfortable expressing your concerns in writing, you can email us at [email protected].
If you are not happy with the response you receive from your osteopathy, you could request to speak to one of the other osteopaths at the clinic.
Finally, if you would like to register a concern about an osteopath you have seen or about a treatment you have received with the General Osteopathic Council (GOsC) you can do so via this link. Here you will find details of how to contact the GOsC regarding your concerns and further links to how they will process any concerns/complaints received.
If you have complaint regarding your treatment by any of our osteopaths, or concerning the way that your care has been handled, please read the following information.
We are very sorry to hear that you have had a negative experience at Canterbury Osteopathy. We are always eager to provide the best care for our patients and would be happy to receive feedback, positive or negative, so that we can continually reflect on and improve our professional conduct as osteopaths. Clear communication between our practitioners and their patients is very important to us, so if you feel you have not understood anything your osteopath has said to you, or you have any questions, please do not hesitate to communicate this to them.
If you would like to register a complaint are the steps you can follow:
In the first instance, we invite you, if you feel comfortable, to talk to your osteopath directly about your experiences. You can do this during your treatment session with them, or by contacting our reception team on 01227 678019 and requesting a call back from your osteopath at a time convenient for you.
If this is difficult and you feel more comfortable expressing your concerns in writing, you can email us at [email protected].
If you are not happy with the response you receive from your osteopathy, you could request to speak to one of the other osteopaths at the clinic.
Finally, if you would like to register a concern about an osteopath you have seen or about a treatment you have received with the General Osteopathic Council (GOsC) you can do so via this link. Here you will find details of how to contact the GOsC regarding your concerns and further links to how they will process any concerns/complaints received.
